bq88's Privacy Policy

Introduction

bq88 is a trusted online betting and casino platform that provides safe and transparent services for users in Bangladesh. This Privacy Policy ("Policy") applies to the bq88 website (bq88.mom) and all services connected to it.

This Policy tells you what kinds of personal information we collect, why we collect it, how we use it, and the steps we take to keep your information secure. By using bq88's services, you are considered to have agreed to the terms of this Policy.

This Policy may be updated from time to time. For any changes, we will update this page and, where necessary, notify you directly. We encourage you to review this page regularly to stay informed of the latest version.

Data Collection

When you register on bq88 and use our services, we may collect the types of information listed below. The purpose of collecting information is always specific and legitimate.

Data Use

bq88 uses your information only for lawful and specific purposes. We never sell your information to third parties. We process information for the purposes listed below:

3.1 Operating & Improving Services

• To create and manage your account
• To process deposits and withdrawals (via bKash, Nagad, Rocket)
• To resolve technical issues on the platform and make improvements
• To use as analysis in developing new features and services

3.2 Security & Compliance

• To detect and prevent fraud, money laundering, and other illegal activity
• To complete identity verification and confirm age (21+ confirmation)
• To implement responsible gaming policies
• To maintain compliance with applicable laws and regulations

3.3 Communication & Support

• To respond to your support requests (via live chat or email)
• To send important account-related notifications
• To send promotional information where you have given your consent

Third Parties

bq88 never sells or rents your personal information to third parties for commercial purposes. However, in specific circumstances we may share limited information with the following parties:

Before sharing information with third parties, we ensure that they maintain appropriate data protection standards and operate in accordance with our guidelines.

Cookies Policy

The bq88 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the website to function properly. Without these, login, session maintenance, and security features cannot work.
• Analytical Cookies: Used to understand how users interact with the site, which helps us improve our services.
• Functionality Cookies: Used to remember your preferences and settings, such as language selection.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the website. By continuing to use our site, you consent to the use of essential cookies.

Security

bq88 takes industry-standard technical and organisational measures to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transmission between you and our servers is protected with SSL (Secure Socket Layer) encryption.
• Data Storage Protection: Stored information is kept in encrypted form and can only be accessed by authorised personnel.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Two-Factor Authentication: An additional security layer to verify account access.
• Trained Staff: All our staff are trained in data protection and are bound by confidentiality agreements.

While we strive to maintain the highest level of security, it is not possible to guarantee 100% security when transmitting information over the internet. If you notice any suspicious activity, please notify our support team immediately.

Data Retention

bq88 retains your information only for as long as it is needed. In determining retention periods, we consider the following:

• The need to provide services while your account is active
• Legal, regulatory, or statutory obligations (transaction records are generally required to be kept for a specified period)
• The need to resolve disputes or enforce agreements
• Fraud prevention and security purposes

Even after an account is closed or becomes inactive, certain information may be retained for a specified period as required by law. Once that period ends, the information is securely deleted or anonymised.

Your Rights

As a bq88 user, you have the following rights regarding your personal information:

To exercise these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time. In some cases we may need to verify your identity.

Age Protection

bq88's services are for users aged 21 and over only. We do not knowingly collect any information from persons under 21 years of age.

We verify age during the registration process. If we become aware that someone under 21 is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

Updates

bq88 may update this Privacy Policy from time to time. Changes may be made due to expansion of services, technology changes, or legal requirements.

For any significant changes, we will notify you via your registered contact method or post a notice on the site. Continuing to use our services after a change means you agree to the updated Policy.

We recommend that you visit this page regularly to stay informed of the latest Policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.